Privacy policy

Cuero is a brand operated by JIZA Shoes LLP (referred to in this policy as "we", "us", or "our"), with its registered address at Wadgaon Khurd, Sinhgad Road, Pune 411041, Maharashtra, India. This policy explains what personal information we collect when you visit cuero.in or place an order with us, how we use it, and the rights you have under Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.

Information We Collect

  • Identity and contact: name, email, phone, billing and shipping addresses.
  • Order details: items purchased, sizes, customizations, and order history.
  • Payment information: processed directly by Razorpay; we do not store full card or banking details.
  • Technical data: IP address, device type, browser, and pages visited.
  • Communications: messages you send us by email, contact form, or WhatsApp.

How We Use Your Information

  • To process and fulfill your orders.
  • To communicate order status, shipping updates, and customer support.
  • To send marketing communications only if you have opted in.
  • To improve our website, products, and customer experience.
  • To comply with GST, tax, and other legal obligations.
  • To prevent fraud and ensure the security of our store.

Who We Share It With

We share personal information only with parties who help us run our business, including Shopify (e-commerce platform), Razorpay (payments), shipping and courier partners, and service providers for email, analytics, and customer support. We also share information with government authorities where required by law. We do not sell personal information.

How Long We Retain Your Information

Order and customer records are retained as required to fulfill your order, honour warranties and returns, and meet legal and tax obligations — a minimum of 8 years for GST records. Marketing data is retained until you withdraw consent.

Your Rights Under the DPDP Act

You have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of your information, subject to our legal retention obligations.
  • Withdraw marketing consent at any time.
  • Nominate another person to exercise your rights on your behalf.
  • Raise a grievance with our Grievance Officer.

To exercise any of these rights, please email info@cuero.in.

Security

We implement reasonable security practices in line with the IT Act 2000, including encryption in transit (SSL/TLS), access controls, and vetted service providers.

Cookies

Our site uses cookies to operate the cart, remember preferences, and understand site usage. You may disable cookies in your browser; some features may not work as intended.

Children

Our products and website are not directed to anyone under 18. We do not knowingly collect data from minors.

Grievance Officer

If you have any complaint or grievance regarding the processing of your personal data, you may contact our Grievance Officer:

Sanjana
Grievance Officer, JIZA Shoes LLP
Wadgaon Khurd, Sinhgad Road, Pune 411041, Maharashtra, India
Email: info@cuero.in

We acknowledge grievances within 48 hours and resolve them within the timelines prescribed by law.

Changes to This Policy

We may update this policy from time to time. The current version is always available at cuero.in/policies/privacy-policy. Material changes will be communicated by email or site notice.

Contact

For any privacy-related enquiries, please email info@cuero.in.