Dear Nishant,
Thank you for bringing this to our attention, and we sincerely apologize for your experience. Receiving a damaged product and experiencing a delay in our support response is completely unacceptable and not the standard of service or quality we strive to deliver at Cuero.
We want to make this right immediately:
Instant Replacement o: We are escalating your case to our priority support queue right away. Our lead support manager will review your submitted photos and contact you directly within the next 24 hours to arrange a fresh, quality-checked replacement.
Direct Assistance: If you'd like to reach us directly without waiting, please send a quick email or WhatsApp message with your Order ID to orders@cuero.in/ 9730199709 so we can fast-track your request.
We deeply regret the frustration this has caused and truly appreciate your patience while we fix this for you.